dealing with difficult buyers
Establishing Priorities from a Top Sacramento Listing Agent
Establishing priorities comes very easy to this top Sacramento listing agent. For example, after 44 years in the real estate business, I know what is important. People who rely on you. Younger agents are often all over the board on this but not me. Just like Lyon Real Estate values its agents and makes agents its #1 priority, I identify with that approach and have established my own priorities. Lyon has always been good to me (except that one time a long time ago). Everybody makes mistakes.
But I am not a drama queen.
If a loose cannon gets bent out of shape, Lyon will smooth it over because they take care of their agents. I know without a doubt that the managing broker of my office always has my back. No matter what. They know me, my personality, my quirks, as I’ve been working at the Sacramento midtown office of Lyon for 15 years now. That’s a long time not to jump ship, fly the nest. Because Lyon is a good brokerage. #1 in Sacramento. I am also its #2 agent, out of 17 offices and almost 1,000 agents.
Establishing priorities for me means I never ask my team members to do something I would not do myself for them. I screen many of our buyers, too, and will jump into any transaction if I am needed. Barbara Dow and Josh Amolsch are not just team members to me. Or only marvelous exclusive buyer’s agents, which they are. They are also my dear friends and I love them to pieces. Moving heaven and earth for either is not too much to ask.
All three of us have a method of operation identical to each other. Establishing priorities for us means one thing. Our clients come first. They always come first. Like yesterday, I caught a community theatre performance of The Addams Family the Musical. What a hoot. But a client texted and wanted to discuss a potential buyer. I shared all the information I had during intermission.
Sure, I could have gone to the concession stand and picked up a bottle of ice cold water, but no I sat thirsty in my seat (because I am demented) and texted with all of the parties involved. Primarily the seller. My sellers know everything. I keep no secrets. Because I only work with sellers I care about and, sure, some are more challenging but that does not make anyone any less deserving of stellar service. I care about each and every client.
Some of this is probably because my own immediate family, outside of my husband (also an orphan), has shriveled. My brother died a year ago, my parents are gone, and I have only a sister and niece, whom I rarely see. An aunt in New York who doesn’t write. My other sister has faded into non-existence, blended into a lonely wall in her house where she sits all alone.
In a way, the sellers I work with become my family. My team members are also family. I dunno, do you think that is weird?
Campus Commons Condo Just Closed Escrow at Full List Price
My first blog about this Campus Commons condo published 5 weeks ago and now this beautiful Powell condo has closed escrow. When I shared the good news yesterday with the seller, she seemed very pleased. She said, “Well, you got us list price,” and she seemed a bit astonished that it happened. Maybe because at first she had suggested a price that was $25,000 less than my suggested list price. I take into consideration how much sellers want, but it’s not generally a factor for me when determining a listing price.
Now, I suppose it’s possible that she got a price of $400,000 from Zillow, which is always inaccurate. I use actual statistics and compare apples to apples, studying all of the interior photographs of comparable sales. My CMA preparations are intense and generally right on the nose. That’s because I promise my sellers we’ll leave no money on the table, and I mean it. I came up with an asking price of $425K.
When I met with the seller in September, we discussed the types of improvements she would make, such as painting a super bold wall, putting a frame around the mirrors to hide fading edges, replacing flooring on the second level, painting a chandelier (and yes, that gold tone is history!). Small improvements. We staged the home as well.
While other Campus Commons condos sit, this Campus Condo received a lot of traffic. Due to the beautiful photographs filled with emotion and passion. Sure enough, shortly after going on the market, we received our offer of $425,000! Everything was hunky dory and we were happily moving along to closing when BAM, the buyer fell out of the boat.
I was in Los Angeles that weekend to see Hamilton when the Request for Repair arrived in my email. It was 2 or 3 pages long, filled with just about every item on the home inspection. Did the buyer send this? Wondering, I called the buyer’s agent and sure enough, the buyer had indeed provided this list to her. The buyer also demanded that the seller replace all of the single pane windows with dual pane. What? So NOT gonna happen.
We prepared ourselves for the possibility the buyer would walk, and I’d have to sell the home twice and get paid once. Which occasionally happens. We offered the buyer a small token, agreeing to replace the bath and kitchen receptacles with GFI. Fortunately, the buyer’s agent kicked into high gear and persuaded her buyer to accept the token and to forget about her Request for Repair demand.
Crisis averted! Good thing the buyer’s agent pulled it off because it allowed us to close escrow yesterday! Everybody is happy now. This lucky buyer got possession of this Campus Commons condo just before Thanksgiving.