dealing with rude people
Success is Focusing on the Joy
Sometimes, people tell me that my blog is just what they need to read for that particular day, and I hope today’s blog is that inspiration for some of you. Today I want to talk about focusing on the joy.
One of my Elk Grove sellers called yesterday after putting her home into escrow to personally say thank you for the wonderful job of negotiation — which was appreciated by this Sacramento real estate agent. Everybody likes to be appreciated. I am especially thrilled when my clients are thrilled. It makes what I do meaningful and worthwhile. It also validates that all real estate agents are not the same, something often overlooked in this industry.
There are those in the public who believe all agents are identical to each other, and therefore, we should all be paid as little as possible, because they sadly believe that what agents do is something a trained monkey can do. It’s an insulting attitude toward agents, but I can’t help what other people believe. It’s also craziness. Get this, I have had a former client once ask me to cut my already approved commission and yet spend more money to sell his challenging and overpriced property. They don’t get it. No matter what we do, we can’t force them to get it. But we can spend our time instead focusing on the joy.
Downer and negative attitudes, well, that’s OK because there are plenty of sellers who work from a different framework. It’s human nature to gravitate toward people who like and trust you. How do companies attract loyal and dedicated employees? They treat them well, show respect and value their contributions to the company. How many companies do you know of nowadays that do that? They don’t denigrate and expect an employee to perform well. ‘Cuz employees will quit and walk off the job.
Except real estate agents. Real estate agents take more abuse than most because there seems to be more of it going around. Tempers flare. Unreasonable demands made. Particularly near the holidays. Fortunately, I don’t encounter rude or demanding people very often and, if I do, I manage to stay clear. My sellers are delightful; I’m happy to say. It gives me great pleasure to call them with good news. I spend my time focusing on the joy.
Like this morning, I was able to call a single mom and let her know that not only is her short sale approved by both lenders, but she’ll receive $3,000 at closing, and we are closing the day after Christmas. I have one more Happy Thanksgiving call to make this morning as well, to say the nervous buyer has finally emerged from underwriting and his loan will close. This is a special business for those of us who harbor the right attitude and surround ourselves with fabulous people.
Successful people tend to concentrate on focusing on the joy, what brings them joy. Happy Thanksgiving.