The Ease of a Sacramento Short Sale With Jennifer Kelly at Wells Fargo

A prospective seller called me yesterday to discuss a distressed property in Sacramento that she wishes to perhaps sell as a short sale. We didn’t have much time to talk before she had to leave for an appointment, so I will follow up with her today. I like to be prepared for my discussions with sellers, so I access all the information that I can find for our consultations. The more information that I can give to a seller, the better. Because an informed seller is a seller who makes the right decisions.

I know the answers to many problems that plague sellers. It’s my business as a Sacramento real estate agent to know the answers. I don’t have to go to somebody else for an opinion. Although, I would never give a client legal or tax advice because that is not my speciality, and I am not licensed to talk about such matters. But real estate advice or short sale advice, I’ll talk your ear off. And I’ll be right. You can trust the information I provide. That’s why sellers choose Elizabeth Weintraub as their real estate agent.

There is another person in the short sale business who is not in the limelight but is simply incredible. That person is Jennifer Kelly at Wells Fargo. She works in a certain department, and I don’t believe she handles all short sales, so please don’t call her for general advice or leave messages in her voice mail. No exceptions, people. I am mentioning her because she is superb and the standard to which all short sale service departments should strive to achieve.

I contacted Jennifer yesterday because the seller with the pending short sale situation fell into Jennifer’s department. I could tell by looking at the tax records that this was a short sale that Jennifer might be in charge of approving. I emailed her to verify that this short sale would fall within her jurisdiction.

Six minutes later, I kid you not, 6 minutes later, Jennifer sent me a complete package of documents that pertain to this seller’s particular situation, with specific instructions, on top of a preapproved sales price. In 6 minutes!

You can’t get somebody to answer the phone in 6 minutes at other short sale banks. You can’t get a short sale APPROVED at many banks in 6 months much less 6 minutes. Jennifer is a busy person. She’s always out talking to companies, managing those in her department, helping sellers understand what’s happening and making sure her short sales are processed correctly.

I don’t know anybody who measures up to the professionalism of Jennifer Kelly at Wells Fargo. She soars far above the crowd with superior customer service skills. Wells Fargo is lucky to have her and probably does not pay her enough. She makes me look even better to my sellers.

I cannot wait to tell this prospective seller today that I have every document she needs to complete and her short sale price is already preapproved, and I don’t even work for her yet.