Lockbox use in Sacramento Real Estate is not as simple as you may think. Recently, we had a lockbox on a listing that was set up to use, as per the seller’s signed instructions. The buyer’s agents were to send in prequalification and proof of funds before booking an appointment. To add an extra layer of security, I use what is called a  CBS code. This code, which is the secondary access code that an agent needs to access the lockbox.  This code is not given out until after the necessary paperwork is submitted.

You might be wondering why we have to go to all these extreme lengths with agents regarding block boxes? The truth of the matter is some agents skim over showing instructions. The important thing to remember is this is the seller’s home, and therefore, the seller has complete control over how access is provided for showings because their home is on the market. The guidelines are not as strict when the listings are vacant homes. If an agent does not follow the MLS showing instructions, it can be an MLS rules violation within Metrolist.

It is a position of trust to have a key to a seller’s home, a responsibility we don’t take lightly. However, you would be surprised if you saw how many emails, texts, and voicemail messages we have to leave after agents who do not follow the guidelines. Then they often think that they have a showing appointment when it clearly says they do not until the showing is confirmed.

There is a new app on Metrolist called Showing Time, and this has been a great service. Agents can log on to the different time slots that the listing agents make available. Then, they can instantly book the appointment for their tour as long as they follow all the extra instructions that come along with it. This is sort of like self check out. Like any tool, it is only as effective if they follow instructions.

When an agent accesses the lockbox and has the key, it is only in her possession. She is not allowed to share the key with someone else. When leaving the showing, if another agent is waiting, she cannot hand them the keys. She must put the key back in the lockbox. The next agent must access the lockbox; that is the only way to track everyone going into the house.

Things can happen innocently where someone didn’t intend to cause any harm but did not realize their actions could, in fact, cause harm. Though we are members of the Metrolist many agents, have not even read the MLS rules. The rules are available online as well as a booklet can be obtained.

Professional Realtors take the extra time to learn whatever they do not know.  If you want to hire Realtors that are very careful with your house keys and work hard to keep the security on your home safely in place, then call Weintraub & Wallace Realtors. You can reach us at 916-233-6759. Our brokerage is RE/MAX Gold in Sacramento.