sacramento short sale agent

A Night at Alinea Restaurant in Chicago

If my mother had been buried instead of cremation, she’d be rolling over in her grave right now about such excess. There’s no way around it — dining at Alinea Restaurant in Chicago is a bit extreme in terms of taste (unique, unparalleled), number of courses (there were 18) and cost (you will shudder, the wine flight alone was the cheapest part at $150 per person). It’s a food adventure, which is why I was drawn. It’s also a challenge to get a reservation. Challenges are what this Sacramento short sale agent faces each and every day. Challenge is my middle name. We were going to Chicago for the Thanksgiving holiday and, by hook or by crook, we very much yearned to snag a reservation at Alinea for Saturday night.

Every day we checked email to see if the restaurant had contacted us. Religiously, we signed daily into Alinea’s Facebook page and checked for reservations. Finally, on Friday night, we received an email that Alinea was releasing a table for four. The problem was we were a party of two. We tried to persuade family members to go but none had an interest. We called some of my husband’s old friends from grade school — I kid you not. We checked Facebook again and found a few couples who had expressed an interest in sharing a table. Bingo.

You don’t make a reservation at Alinea. You reserve tickets for dinner. And each ticket varies in price depending on the time of the year and occasion. Lucky us, for Thanksgiving, these tickets, with tax and gratuity added in, ran about $800 for 2 people. My mother would say think about the starving children in China. Instead, I thought about my last Bank of America FHA short sale: I deserve this.

The door is unpretentious. We opened it. Behold, a long hallway strewn with a bed of hay. Scattered pumpkins. Hay bales. Low lighting. Spiced apple scent. A round tub, waist high, filled with hot water and bobbing glasses of apple cider beckoned. We scooped up a small glass of cider and entered the restaurant. We were greeted and directed toward the kitchen on the right. A huge room filled with too many tables and chefs to count, a whirl of stabbing, stirring, pinching, cutting, slicing, dicing, chopping, tossing, mashing. Mesmerized, I entered the kitchen. I thought this was like The Kitchen Restaurant in Sacramento, and that I was encouraged to mix and mingle among the chefs. Wrong. Neophyte. Short of grabbing the back of my sweater to yank me back, I was escorted in the opposite direction.

We entered a room to the left of the stairs and were introduced to our table mates. There were about 5 other tables in the room. All of the other guests were seated elsewhere, which was a little bit disappointing because part of the fun, I presumed, would be to check out the guests. I wanted to get a good hard look at the kind of people who would spend $1200 for dinner, and that’s without the white truffle option at an additional $150 per person, which we were offered. But everybody in our room looked like normal, run-of-the-mill people.

Our seat mates were on their first date, we later discovered. She is an associate professor of marketing in Lansing, Michigan. He is a student in Boston. He thinks Chicago is the best place in the United States to live. He used to think that place was Seattle, but now that he’s been to Chicago, he would love to live in an igloo. She is absolutely beautiful with long dark hair, an infectious smile and a warm handshake and, as my husband pointed out when she left the table, she clicked off wearing what I would call to-die-for boots.

I don’t have the time this morning to describe every course. I’d still be sitting here by lunch and I haven’t yet had breakfast. So, I’ll do my best to briefly give you an idea. Four bowls about the size that would hold Cheerios were set before us, each filled with tiny pebbles, the type you would find floating along the bottom of a river stream. Into the pebbles was set a 4 x 4 block of ice with a hole drilled in the middle, but not all the way through. I stuck my finger in it. My husband said: That one is yours.

The waiter brought us each a glass straw about 3/8 inches in diameter and 10-inches long. The straws were filled with a pumpkin-squash mixture, a thai pepper and we were instructed to slurp. I finally removed my straw because stuff was stuck inside and sucked it from the other end. Voila.

One course was nothing but a leaf. A small leaf about the size of a nickel. An oyster leaf. But it was very oystery. This was followed by several courses of seafood involving king crab, lobster and a razor clam. If you’ve never seen a razor clam, they are long, like about 5 inches and an inch or so wide, sort of flat. You could play a musical instrument with each half if you wanted but I behaved myself because I needed my other hand to lift the glass of wine that seemed to be continually filled with nectar from exotic faraway lands and tended to by the natives.

I learned many things. I discovered that the fungus moldy stuff that grows on corn cobs — who knew there was even fungus to start with — is actually very tasty. But you’ve got to ask yourself, how hungry do you have to be to think about eating the mold off a corn plant? Well, I was ready to toast starving people everywhere. We also enjoyed a course made up of a very hot potato and pared with an extremely cold potato that should have been named a Minnesota winter meets summer in Sacramento.

The main course for the evening was lamb. Two round slices of rare lamb. Two round slices of a roulade, and two more round slices of fried lamb fat. Small circles, smaller than a baseball in diameter and slightly larger than a golf ball. With this course, we were given a tray of accompaniments, 60 (six across, ten down) dots, blobs, splats, tiny towers of taste extraordinaire. The idea was to sample each with a fork of lamb. Short of putting our faces on the platter to lick it clean, we pretty much managed to scoop off every morsel.

And the wine kept coming. Just as we were ready to pass out, the waiters brought us balloons made from green apple taffy and filled with helium. The balloons were edible and we were supposed to eat them. I poked a hole and slurped up the helium. When I spoke, the woman across the table from me broke into uncontrollable laughter. If I had closed my eyes, I would gone to sleep but before I dozed off I would have said this tastes just like an apple.

I kept my eyes open for the dessert. The last dessert. I show you a photo of it here. The waiter brought out what looked like a rolled-up sheet of silicone, unrolled it across the table. It fit perfectly. Then, a couple of chefs popped up out of nowhere and began to decorate the table. A spoonful of orange. A spoonful of lemony yellow. A spoonful of chocolate. Spoonfuls of other types of syrups and sweets, very psychedelic and groovy. Everything happened so fast and my head was already spinning from all of that wine, but I could swear two chocolate coconuts appeared and suddenly exploded before our eyes, dropping masses of chocolate, fudge chewy bits, white marshmallowy things, who the heck cared? It was dessert supreme, pushed to the extremes, with every flavor imaginable. It was like all of your favorite desserts mushed into one. I felt like Gollum coveting the ring: My precious!

This was the part where I could have easily put my face flat on the table and left it there until morning.

 

Who is Your Short Sale Bank POC?

Sparked in part, no doubt, by the National Mortgage Settlement, short sale banks have appointed a Point of Contact (POC) for most short sale negotiations. These individuals are generally the go-between for both the Sacramento short sale agent and the short sale seller, but they can also be appointed solely for the benefit of the short sale seller. And I use the term “benefit” loosely.

The short sale bank POC is a person — God knows where the bank found them: sleeping on cardboard under a bridge, leaning up against the wall in a soup line — who acts as a liaison for the borrower, typically a person of whom the seller can ask questions. And, if the POC doesn’t know the answer, the POC will make it up. Hey, that’s what they are here for. I will gladly pay you on Tuesday for a hamburger today.

They are also responsible for reading the notes in the file. Notes are generally as good as the information supplied upfront by the real negotiator, the person which some of us are not allowed to speak to anymore because some short sale agents have not been that polite, I suspect. If there are no notes in the file, it becomes even more difficult for the POC to soothe worried souls. Or, the POC could also read another file and pull information from an unrelated situation because after all they are all the same, aren’t they?

None of these POCs ask for permission to contact the borrower. They pull the borrower’s personal information and phone number from bank records. If a seller has changed any of this information or put a “do not call” into the file, the POC either cannot figure out how to call or is prohibited from calling. One of such individuals called me as I was heading out the door to catch a matinee in Chicago of Million Dollar Quartet during my holiday vacation. Said he could not find the seller’s phone number and asked if I would be so kind as to pass along his contact info to the seller. Yeah, I’ll get right on that. I’m not about to ruin her holiday, too. She can hear about it during banking hours.

This is a guy who could have looked at the listing agreement to get that information. Note to self: stop putting that info on the listing agreement because these guys might actually catch on. The last thing a Sacramento short sale agent needs is for the POC to call the seller to call to ask why the bank doesn’t have the . . . you fill in the blank of the name of the document. In most cases, the docs are in the file and the short sale bank POC is mistaken. Maybe some short sale agents fall down on the job, but let me tell you, this Sacramento short sale agent ain’t one of ’em. Being a POC, I suspect, is a thankless job because it deserves to be a thankless job.

REDC Threatens B of A Seller on Turkey Day

An unnamed person at Bank of America confirmed for me last week that the bank is indeed pulling its HAFA and Cooperative Short Sales in-house — which is music to any short sale agent’s ears. And not the crappy kind of music like Barry Manilow, but more like early Beatles, before Yoko Ono messed everything up. And not just to this Sacramento short sale agent, but every short sale across the nation is putting down her pumpkin-pie laden fork and giving thanks to the decision by B of A to do away with its third-party vendors like REDC for these short sales. With any kind of short sale, though, these miraculous changes don’t happen over night. As a result, we are stuck with REDC for a handful of Cooperative Short Sales still on the road to Pocatello.

I have asked negotiator, let’s call her Mao, through Equator over and over and over to clarify for us whether she is negotiating a Carmichael short sale as a Cooperative Short Sale because everything about this particular short sale has gone sideways. It’s not being handled at all like a regular Cooperative Short Sale. This negotiator has ignored all questions. Then, on the day before Thanksgiving, she gave us 24 hours to send her financials or she would close the file.

24 hours on Thanksgiving Day!

Yes, on Thanksgiving Day, instead of celebrating with his family, a seller scrambled to pull together financial documents he was promised he did not need to submit. I suspect part of this request is due to the fact that Fannie Mae changed its guidelines on November 1. But even so, it is inexcusable that a representative for Bank of America would purposely cause a borrower, a client of Bank of America, such grief on Thanksgiving. This negotiator has continued to ignore requests, too.

I will say, Mao, do you realize this is a preapproved Cooperative Short Sale? And she will say: Remove the incentive from the HUD. Again: Mao, are we on the same page that this is a preapproved Cooperative Short Sale? Instead, she will ask how much the seller is willing to contribute. She outta lay off the eggnog.

It’s a good thing that Bank of America is getting rid of REDC. It’s just a shame it’s taking them so long to pull the plug.

It’s Just Business, Nothing Personal

I hear some agents grumble that Elizabeth Weintraub is one tough cookie, but I am actually an extremely happy-go-lucky Sacramento real estate agent. Even though every day selling short sales is a fresh new day in hell. I look forward to it. Bring it on. Hey, ask any of my clients. They’ll tell you I am cheery almost to a fault, always anxious to help or to explain something. I suspect agents equate my toughness with my non-tolerance for purchase contract violations. I practice zero tolerance for possible breaches of contract.

For example, our purchase contracts state by default that all earnest money deposits are to go into escrow within 72 hours of the sellers’ acceptance. It’s right there in paragraph 3A1 on the first page. That means we expect the deposit to be in escrow. It doesn’t matter if it’s a short sale or a regular sale for a seller with equity. You make an offer on a home, you put your money into escrow. No exceptions. After 35-some years in this business, it’s simple: you’re a buyer or you’re not.

An agent from the city of Davis objected to this a while back. He did not want his buyer to release his deposit. Or, maybe his buyer didn’t want to release. Said they don’t do that in Davis. What? They don’t close escrow in Davis? That hasn’t been my experience. In either case, that’s not an offer we considered. Because that’s not an offer. It’s just business, nothing personal.

I don’t enjoy advising sellers that we need to cancel buyers from a purchase contract. But, if a buyer does not perform, I will suggest that the seller submit a Notice to the Buyer to Perform, and follow that up with a cancellation. It makes no sense to be in escrow with an individual who is not acting like a buyer. Another buyer could not produce his updated proof of funds last week to buy a short sale. He could not produce the document because that document did not exist. He gave us all kinds of excuses and reasons and promises. It was noise. A buzzing in my ear. T’weren’t tinnitus.

This did not mean he could not close escrow, either. By the time we received short sale approval, he probably could have found the money somewhere. In his mattress. His wife’s checking account. A deal in the back alley, maybe. But we don’t operate on wouldja, couldja, didja. If you can’t show us the money, we will cancel your short sale. It’s just business, nothing personal.

Cash Investors, Pie Crusts and Robot Agents

cash investors sacramentoThere is an acronym company doing business as a limited liability corporation and trying to buy homes in Sacramento as a cash-infused investor. There are undoubtedly many such companies and investors vying for homes in Sacramento. But this one in particular canceled an escrow because it didn’t do its due diligence upfront, so I’m wary about them. This particular company has also hired at least 3 different real estate agents in Sacramento to throw offers at the wall. I know this because I have received offers from 3 different agents representing the same company.

You know, not a day goes by, honestly, in which I don’t answer my phone and hear the words: I am a cash investor. I suspect the callers feel I should treat them differently than I would anybody else, but they’re in for a rude awakening. Just like I am a number to them, they are a number to me. I realize they have little vested interest in the property or in meeting the seller’s needs. They probably have not even seen the property. If the escrow demands a special consideration, they are unlikely to provide it. They are not special. Their cash is not “king” to me.

It seems like the REO robot agents are being replaced by the robot buyer’s agents. The tide has changed from robot listing agents who represent banks and asset managers of foreclosed homes to robot selling agents who represent cash investors. These guys comb MLS daily looking for new listings, writing offers, uploading the purchase offers to DocuSign and emailing those offers to listing agents. You throw enough at the wall, something is bound to stick.

As a Sacramento short sale agent, I have to look out for my seller’s interests and help them to choose the most motivated buyer to close their short sale. As a general rule, short sale banks don’t seem to like limited liability corporations (LLCs). I’m not sure why, either. It could be that an LLC is in-your-face about profit, versus a home owner who just wants a roof over her head. In any case, it’s hard to get excited over these cash offers. If push comes to shove, they don’t shove.

You know, short sales involve a lot of frustration. I dodge a lot of whipped cream pies in this business. Speaking of pies and throwing crap at the wall, I’d like to share a story with you. It involves a pie crust. Those of you who have never made a pie crust may perhaps find it difficult to believe that pie crusts do not live in your grocer’s freezer. Yes, you can actually make a pie crust at home out of flour, salt, shortening and water.

The trick is to not overwork the dough. If you massage it and roll it too many times, it will become tough and crumble. I was probably 7-years-old when I made my first pie crust. I thought I had followed the directions explicitly but I was having trouble. It wasn’t sticking together. I blamed it on my rolling pin. After I had rolled out the dough, I tried to fold it into quarters and lift on waxed paper to the pie tin, but it fell apart. I rolled it again. It crumbled again. In a split second of frustration, I hurled it at the wall.

Uh, oh. I could not believe I did that. I was horrified. My mother stopped what she was doing and stared at me. I was in big trouble, and I knew it. My heart started to pound. I might never get to bake again in the kitchen. I might go to bed without dessert. Maybe stand in the corner. But instead, my mother started to laugh. “That’s exactly where my first pie crust ended up,” she said.

Today, I make a perfect pie crust. And I’m a pretty darn good Sacramento short sale agent, too. Just don’t call and tell me you’re a cash investor, because I don’t care.

 

 

Subscribe to Elizabeth Weintraub\'s Blog via email