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A Bank of America HAFA Short Sale Broke the Record
It’s too bad this isn’t Talk Like a Pirate Day because I’d like to say shiver me timbers — I got a Bank of America HAFA short sale approved in fewer than 6 weeks. None of this year-long craziness with 25 HUDs. Start to finish, from the day Bank of America mailed out the paperwork to the day we received the short sale approval letter for the buyers of that Hollywood Park short sale. How did this happen? Did the Sacramento River open up and part? Did a lightning bolt slap the Sacramento Capitol? And more important, how can this Sacramento short sale agent make that happen again? Over and over?
Because I did the same things I always do. I reviewed all of the paperwork upfront for the short sale, which is an extremely important component some short sale agents miss. We discussed the hardship letter in detail. I immediately turned around the revised HUD and Terms of Sale. I wasted no time in uploading the short sale offer and responding to the counter in Equator. I did my job as usual, including selling that home in record time. So what was different this time that I didn’t want to poke out my eyes with a stick?
It wasn’t a true HAFA, now that I stop to think about it. Oh, yeah, the tenants are getting a check for $3,000, but the seller is also getting some money. The seller is getting more money than the tenants. I’m calling it a hybrid short sale — a combination HAFA short sale and HIN Incentive — which is like a Cooperative Short Sale but it’s not. That’s the best explanation. But not the only explanation.
The other part is the third-party vendor for Bank of America wasn’t one of my usual assignments. There’s an entire smorgasbord of acronym vendors who handle the HAFA and Cooperative Short Sales for Bank of America. Definitely was not one of those. It was Service Link. I’ve worked with Service Link in the past, and they are so responsive. It’s almost like they were raised on another planet.
The guys at Service Link are trained. They are professional. They know how to communicate. They do what they say they are going to do. In short, they must be German. They do their job efficiently. And they do it remarkably well, especially in comparison to those other guys.
I’m still slapping my face to wake up. Six weeks, start to finish, for a Bank of America HAFA short sale. I feel like admitting, yes, Virginia, there is a Santa Claus.
The Problem With Pricing a Bank of America Cooperative Short Sale
The problem with our recent elections is not really who won or lost. Well, maybe for some of you, it is. The problem, the way I see it, is we had too damn many things to vote for. Too many Propositions and Politicians. I mean part of the reason we have propositions on the ballot is because the men and women we send to Congress can’t seem to do their job so they have to take it to the people. Like we know anything. We’re just people. We’re a Sacramento short sale agent, or a Raley employee about to lose retirement health insurance benefits or a state worker hungover from furloughs.
We don’t know anything, and we don’t wanna know anything. Don’t tell us what crap is in our food. If our tomatoes are walking Frankensteins, we don’t wanna know. Just keep us in the dark. So, why anybody in their right mind would trust us — the people — to make decisions that affect the entire state, is beyond me. On top of that, they did give us too many darn choices. My ballot was 4 pages, for crying out loud. On one page, I had to select 15 people in one category alone. Who are all those people? I don’t know. Do you know? I’m not responsible enough to vote. Isn’t this why we elect people and send them to the legislature? To vote on stuff for us? Why do we have to do all of this work?
I tell you what, on the surface those arguments sound plausible, don’t they? About as plausible and logical as what goes on behind closed doors at some of our short sale banks. Let’s talk about one of my favorite subjects: Bank of America. Bank of America does really odd things sometimes. For a while there, I thought they were on to something as I continually look for trends. One trend was to price a Bank of America Cooperative Short Sale below market value. That was a brilliant move by Bank of America. Seriously. It was smart strategy. That strategy welcomed bidding and pushed up the sales prices of our Sacramento short sales.
My last 8 or 9 Cooperative Short Sales were priced this way by the bank. We’re in a seller’s market in Sacramento, so it makes sense to let the market dictate price. However, the bank got drunk on its power. You think Diane Sawyer was tipsy? Take a look at the new strategy employed by Bank of America for its Cooperative Short Sales. If they aren’t throwing back a shot of whiskey before picking a sales price maybe they’re smoking pot. Could be pain pills. Yeah, that’s probably the problem. Oxycontin. Gets ’em every time.
Why else would Bank of America price a short sale at $260,000 when the BPO agent told them $245,000? I know this because I called up the BPO agent and asked her. Not to mention, the BPO agent was off the mark. She saw the home but didn’t take into consideration the lack of upgrades or its condition. Nevertheless, the fact remains the bank disregarded the BPO. It plucked a price from the bucket of don’t pass go and don’t collect $200. Does the bank not want the home to short sale? Does the bank think buyers are stupid? What’s the reasoning? Where is the logic?
This particular home sat on the market for 2 months without an offer. In one of the hottest real estate markets in Sacramento’s history! Thank you, Bank of America. The solution? We lowered the price, sold the home, and then raised the price back to the point Bank of America demanded. Then, we presented our offer to the bank. That’s why the sellers chose this Sacramento short sale agent. To work around problems like this. Thank goodness I don’t work in Congress.
Equator Starts the Day for a Sacramento Short Sale Agent
When it’s 5 AM in Sacramento, it’s 8 AM on the East Coast. I get a head start on my day by updating my Sacramento short sales before people start calling. However, I am finding it is increasingly difficult to write my blog uninterrupted on a Tuesday morning because all of the short sale negotiators in Equator are up and at ’em first thing. It’s like they don’t touch their computer all week or something. They wait until Tuesday. My inbox begins dinging with Equator emails at 5 AM. I could not imagine looking at a file only once a week, but that’s how some short sale negotiators seem to handle their workload.
Many short sale lenders are using Equator now for processing short sales. We’re all anxiously awaiting for JPMorgan Chase to join Equator but it doesn’t seem to be happening. I keep hearing rumors that Chase will be on Equator. First, it was last summer, then by this fall, and it’s just not a reality yet. But we do have the top 4, which are Bank of America, Wells Fargo, GMAC / Ally and Nationstar.
The thing with Equator — as I was explaining yesterday in my presentation to the ballroom of agents at Lyon Real Estate’s FRED (Fun Realtor Education Day) event — is it over communicates. It used to send agents emails containing specific messages and those messages were also kept in a property folder on Equator. Now, for some reason, Equator generates an email to tell a Sacramento short sale agent that there is an email in Equator. And when the agent gets to Equator, the email directs the agent to a task. Except the task is not really always a task. I prefer the old method because I knew what I was getting into before I got there. It’s not always worth it to open Equator. Sometimes, the messages are pointless.
Not only are some of the messages pointless, the messages can also be “system generated.” A system-generated message will say things like somebody is reviewing documents. But nobody is really reviewing documents. Yet, I am not about to complain about Equator. No sirree. I know what life was like for this Sacramento short sale agent before Equator, and I never want to go back there.
It’s bad enough that I have to work on Bank of America FHA short sales outside of Equator. I don’t wish that horrible experience on any short sale agent. I love Equator and an Equator short sale. I am Equator Platinum Certified, not only for short sales but also for REOs. I received certifications for both. I don’t handle REOs, but you never know, one day I might. I have belonged to Equator since its transformation from REOTrans. It’s a lifeline for Sacramento short sale agents.
The Short Sale Law of Averages
I think the law of averages says that for every three good things that happen, something else awful will happen. So, no matter what, I’m always ahead, right? Like receiving 3 short sale approval letters on a Monday (of all days) for 3 Sacramento short sales leaves room for something else to explode. I didn’t know if I would be able to pull two of those short sales out the fire. We had a huge disagreement between the second lenders and the first lenders. It was the usual disagreement: The first lender wanted to pay less and the second lender wanted more.
But in the end, they met in the middle. There was a bit of compromise. Negotiating a short sale is not always about power plays. It’s about give and take and options. It’s about having a Plan B and a Plan C. It’s about about patience and not letting personal feelings about anything enter the equation. Mr. Spock would have made a good short sale negotiator. James T. Kirk, not so much.
In the second short sale, it had been a long battle between two lenders as well. The bank originally wanted to give the seller many, many thousands of dollars. But the second lender refused to approve that scenario, and that was understandable. I don’t know if it’s because we wore them out with our incredible staying power or because of our luck that HAFA regulations had changed in June so we could give the second more money, but we finally brought both parties to an agreement.
Just as we’re patting ourselves on the back for a job well done, a short sale set to close this week blew up. All of a sudden the buyer backed out. Oh, he gave some lame excuse like they all do when they cancel but bottom line is he bolted. After 11 months of waiting for HAFA short sale approval from Bank of America. That makes little sense. We were so close to closing. This is like crawling across the desert without water to find a mirage.
See, agents often ask why I ask so many questions, why I insist on commitment, and this is why. Because we want buyers to close the short sale after we obtain short sale approval.
Criteria for a Sacramento Short Sale Client
I can astonish myself at the words that come out of my mouth. This agent doesn’t mince words. I say exactly what I mean, and I pride myself on communication. People say I can take the most complicated situation and break it down into simple words that make sense to others. It’s a gift, I suppose. Not everybody can do this. It’s probably why I was chosen to work for the New York Times and write about home buying on About.com on the side, but my primary job and focus is selling Sacramento real estate. As such, I work with people I don’t know, known as people from the public, from the subdivisions of Sacramento. They call me out of the blue.
I prefer to work with those who are referred to me because I know at least one other person has verified their sanity. Otherwise, it’s turning out this year to be a 50 / 50 proposition. I try to weed out the crazy people from my life. I know that’s terrible because they need help, too, especially those who might have to do a short sale. It’s not nice to discriminate, and I feel bad about not working with those people because it’s probably not their fault that they’re nuts. They could have been born with this defect. I mean, who are we to judge? Yet, we do judge. It’s human nature.
Not only that, but everyone of us is a little bit nuts. Especially by comparison to each other. I don’t think anybody is 100% sane. Not even me, although I probably believe I’m more rational than most. I possess a lot of common sense, and let me tell you, common sense will take you a long way particularly if you have enough common sense to wear comfortable shoes. When asked to pick my favorite sense among our 5 senses, I’ll take common sense for 1000, Alex.
I listened to a woman scream yesterday. On a Saturday, not even a week day. It’s my fault for answering the phone. She wasn’t my client. She was the girlfriend of an underwater seller who was trying to become my client. She believed that as a Sacramento short sale agent, I should represent her boyfriend to the bank exactly like a lawyer would represent him. She didn’t believe he should have to talk to the bank. There is a part in the Bank of America short sale process in which the borrower needs to call the bank. I am not a lawyer. As a Sacramento short sale agent, I cannot fill out a borrower’s paperwork, and I cannot make that customer survey phone call to the bank.
Finally, I had to say that what we have here is a failure to communicate. I don’t even like Cool Hand Luke. Now, I realize many people today are distressed. It’s difficult to figure out what to do with an upside down house. By the time a seller calls me, he or she is probably at the end of his or her rope, running out of options. I try to be sensitive to my clients’ situations and attentive to their needs. But my policy is I represent people I like and respect. This couple did not end up being one of those.
