Tweet the Bank of America Social Media Team

The Bank of America social media team gets 2 thumbs up — and 10 toes, too. Is your short sale stuck in a big black hole? These guys are lifesavers. It was a brilliant move by Bank of America to put a social team out there to help short sale agents because God knows we need the help. If you ask employees at Bank of America, they will tell you in more ways than one. It depends on who you’re talking to and on which side of the fence you stand.

Just yesterday I was talking with a Bank of America third-party vendor at Service Link about a Cooperative Short Sale. She asked me why the seller did not want to do a HAFA short sale. I could hear she was writing down the answer because she repeated back to herself each word I spoke very slowly: Rather Poke Out Eyes.

The Twitter team for Bank of America is my ace in the hole. I hate to wear out my welcome mat but it seems that I end up sending a Tweet to them at least once a week or so. I imagine they have a super tough job, so I try to be especially nice. After all, by the time a short sale agent sends a Tweet to Bank of America, that agent is probably pretty frustrated. I suspect the social media team is specifically trained to listen to rants, screams, tantrums, and that’s just at hello. I bet they get beat up a lot. Resilient bunch. Bank of America, you should give those guys a raise.

There is only so much the social media team can do. What they can’t do is get a short sale approved. They can’t fix a mistake made by a negotiator, and there are plenty of those to go around. What they can do is get the negotiator to call this Sacramento short sale agent.

A few days ago I needed the BPO for a Cooperative Short Sale. I knew the BPO had been completed the first week of August, but this is where Bank of America falls down on the job for these Cooperatives. That BPO needs to be communicated to the listing agent so we can put the home on the market at the preapproved price. But Bank of America vendors tend to withhold that information until they get darned good and ready, if ever, to send out the valuation letter. Trying to get it out of them is difficult at best. That’s the last piece of data I need to put a Cooperative Short Sale up for sale.

After I sent a Tweet to the social media team and spoke to them, the negotiator called but I was on the other line. She left me a voice mail with her phone number. I immediately called her back and waited a few hours. No response. See, I know how this goes. The negotiator won’t respond for another 48 hours, if she responds at all. But the Bank of America social media team follows up. My guy called back to see if I had connected. Now, if I had told him that the negotiator called and left a message, he would have checked off the box on his list and said his job was finished. Instead, I said I had not spoken to the negotiator. That was the truth.

My social media guy looked up the records. It says right here that she called you and left you a voice mail, says he. Yes, that is true, but the negotiator did not tell me the amount of the BPO, which is the question I asked. I needed to know the BPO amount. I asked: Can you please get me that BPO amount? Because I have been waiting more than 30 days to get this information and I cannot proceed with this short sale until I obtain it.

Ten minutes later the negotiator from DTS called with the BPO amount. Eureka! I love these guys! Got a problem with your Bank of America short sale? Send a Tweet to BofA_Help through Twitter.com.