How to Fix the Amazon App When it Stops Working on a Smart TV

How to fix the Amazon app when it stops working should be easier.

If you’re wondering how to fix the Amazon app when it stops working on your Smart TV, you’ve come to the right place. The place where we decide to be self sufficient and figure it out by calling the pros. Instead of calling my husband who is 2,500 miles away in Sacramento and who might not readily possess the answer. It was much easier than I had anticipated.

Of course, I blame the Golden Globes, which gave 2 awards to an Amazon Prime Video movie called The Marvelous Mrs Maisel. I started watching the series shortly thereafter. It’s about a housewife in the 1950s who decides to become a stand-up comedian. Great premise, right? And the star, Rachel Brosnahan, is indeed stupendously marvelous.

But my viewing pleasure was interrupted. About a week ago, I stopped getting Amazon on my Smart TV. Then, it worked the following day. Wha? The day after that, though, no Amazon. I thought about googling how to fix the Amazon App for all of 2 seconds. Just easier to watch Netflix instead. However, with only 2 days left at our house in Hawaii, damn it, I want Amazon.

In the spirit of Ollie Hardy, I felt like flipping my nonexistent tie.  I’ll take care of this myself, Stanley. Time Warner Spectrum said not their problem.  Spectrum to pointed to LG TV. They were nice enough to give me the phone number, and a person was nice enough to actually answer.

Well, after I screamed stupid prompts into my phone. My voice started to get raw. Then I recalled going to Walmart and finding myself suddenly stuck on the aisle with cold medicines. I couldn’t get out. My cart was blocked. People sneezing, wiping their noses, oh, god, it was hell. You might picture hell as red devils and burning flames, but no. Not hell by a long shot. Being stuck on the cold medicine aisle at Walmart with a bunch of sick people: THAT is hell. I just held my breath and bashed the cart in front of me to escape. I suppose germs float around in the air and slip into your body regardless but I wasn’t planning to intentionally inhale any bugs . . .

Finally I got connected to a live person. She informed me that if I hit the home button I can access another world I did not know existed. At the bottom. Just keep pressing the right arrow key until you get to the very end of that world. At the very end is a white pencil icon. Press it. It puts you into edit mode. Then hit the left arrow key until you get back to the Amazon app. Press the up arrow once to hit the X. Press the action button to delete the Amazon app.

Next go to the home button again and access “premium.” Click. Go to the Amazon icon and reinstall the app. I should point out that you need to know your user ID and password. This is a terrible time to discover you don’t know it and you got this far with how to fix the Amazon app. Fortunately, I know my access information.

Which is better than the poor governor of Hawaii managed during the Ballistic Missile Threat. The reason Gov. Ige couldn’t send out an immediate Tweet to let everybody know no threat existed is because he couldn’t remember his Twitter password. True.

You would think that Amazon would find an easier way for its customers to update the app than going to this extreme, but this is the best you get.